Frequently Asked Questions

Frequently Asked Questions

What topics will be covered?

We encourage clients to register early and submit requests for session topics, as we build our agenda based on registration feedback to ensure we are covering relevant & timely content, specifically catered to our attendees.

When will the agenda become available?

We understand that the event agenda is an important factor in deciding to attend CSM Symposium. We plan to have the agenda live by early spring.

How can I book a One-on-One session?

We will announce one-on-one session signups to all registered attendees when it becomes available by early spring. Please note that we kindly ask that all attendees select only 1 timeslot per person.

What is the cancellation policy?

As of 3/10/20: All cancellations are required to be sent via e-mail to Cancellations before May 7, 2020 will be charged a $50.00 administrative fee. Cancellations received from May 8 – June 12, 2020 will be refunded 50% of the registration fee. Cancellations received after June 12, 2020 are NOT refundable. Transfers within organizations are allowed until July 10, 2020.

How is Coronavirus (COVID-19) affecting the event?

Symplicity is closely monitoring the impact of COVID-19. Click the “Resources” tab to find the most up to date information about CSM Symposium and the Coronavirus.

If you have an additional question you don’t see answered here, please email and we’ll be happy to help.